![]() Who do I call to report problems with my electric or natural gas service? Those residents should review their current supplier’s contract beforehand to avoid the possibility of any early termination penalties. One of the many benefits provided by Energy Alliances is our arrangement with suppliers to allow residents to “opt-in” to the program at any time by calling the toll-free customer service number. Residents who have already made a choice will not be sent an opt-out notice. What if I already have a supplier?īy law, only residents that are not under contract with a supplier and are current on their local utility energy bills may be sent an opt-out card. As a courtesy to residents, our suppliers also maintain their own "mail exclude" or "do-not-aggregate" lists. The PUCO has established a permanent "do not aggregate" list for electric consumers. A resident may choose to opt-out, or not participate, by either returning an enclosed opt-out card or by calling a toll-free telephone number. ![]() If you do nothing, you will automatically receive the new rate. The notice will provide the rates and other terms and conditions of the program. What if I do not want to participate?Įvery resident will receive an opt-out notice and it will provide them a certain number of days to opt-out of the program. And no you will not be placed on the bottom of the list, remember you are still a customer of your utility company. ![]() Electricity and natural gas flow the same as they always do and you will see the same level of service for maintenance and repairs. Your local utility continues to deliver energy and services to your home or business. The only difference you will notice is in your rate. in conjunction with our suppliers and may not apply to aggregation programs managed by others. This is a benefit provided by Energy Alliances, Inc. You may enroll or opt-out of the program at any time with no termination fee. Normally consumers are given a certain time frame to notify the supplier of their intent not to join. Note: if you do not respond you will automatically be enrolled. Prior to enrollment, all eligible residents are mailed notices detailing the Program and offered the right to remain in the Program or to opt-out and not participate. After certification, officials then negotiate rates and choose a supplier. Public meetings (2) are held to gather public input and then community leaders approve the plan which is submitted to the PUCO for certification. After the ballot issue passes, the community leaders then develop a Plan of Operation. In order for a community to create an aggregation program, a majority of the residents have to pass a ballot issue authorizing the community leaders to move forward with the aggregation process. A large buying group may be able to get a better price and/or contract terms for the group members than you can get on your own. Aggregation is when a group of customers in a community (households and small businesses) join together to form a single, larger customer that buys energy for its members.
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